RETURNS AND EXCHANGES POLICY

Thank you for shopping with us. We want you to be completely satisfied with your purchase from our e-commerce website. Please read our Returns and Exchanges Policy carefully to ensure that you are fully aware of our policies and procedures for returning or exchanging items.

NON-REFUNDABLE ITEMS

All items purchased through our e-commerce website are non-refundable, except in cases where the goods received are damaged or faulty. We do not accept returns or exchanges for perishable goods such as liquids, powders, or paper.

EXCHANGEABLE ITEMS

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

WARRANTY

Our warranty covers manufacturing defects for a specified period of time, as stated. It does not cover normal wear and tear. To complete your return, we require a receipt or proof of purchase.

REQUESTS AND COMPLAINTS

All complaints or requests must be made within 7 days after receiving your product. We will require a receipt or proof of purchase, along with a clear photo of the damaged or faulty item, to process your request. We will not entertain any requests made after the 7-day period.

CONDITIONS FOR RETURNS

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL CONDITIONS FOR REFUNDS

There are certain situations where only partial refunds are granted, such as products with obvious signs of use, items not in their original condition, or items that are returned more than 30 days after delivery.

REFUND PROCESS

After we receive and inspect your returned item, we will send you an email notifying you whether your refund has been approved or rejected. If your refund is approved, we will process it and apply it to your original method of payment or credit card within a specific timeframe.

EXCHANGES

We can only replace items that are damaged or defective. To request an exchange, please send us an email at info@k3fnb.com.my

SHIPPING

Please note that you are responsible for covering the shipping costs when returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Additionally, please keep in mind that the time it takes for your exchanged product to reach you may vary based on your location.